Testimonials & Customer Service

Testimonials

These clients have all said ‘YES’ they would use us again.

Every member of staff acted professionally and courteously in particular Donetta Holland who has restored our faith in estate agents.
Mr & Mrs Pearce, Buyer
An excellent team, particularly Emma Daly. Knowledgeable marketing and they sold our house quickly even when one buyer pulled out. Flawless.
Ms Shaw & Ms Christensen, Sellers
Very grateful to Robinson Reade of Whiteley for professional, friendly service and special thanks to Donetta Holland, great job.
Les Houlgate, Buyer
Thanks for the excellent service Megan! You’ve been very helpful! Really pleased that we’ve found Robinson Reade and you!
Chris & Nichole Large, Tenant
Very happy with service especially with living abroad throughout the process. Seamless and effortless with good simple communication.
Mark Knight, Seller
What a totally fantastic team of people!! You made a difficult decision very easy for me. I felt no pressure during the sale of my much loved family home. You were there from start to finish. Donetta was fabulous! She was my 24 hour advice line & made me feel so relaxed, kept me updated at all times & could not do enough to help. Thank you all so much for making this relatively easy for me. I will recommend you to everyone & if I ever move again (I do not intend to!) I will use you again! Thank you from an extremely satisfied customer.
Ms Upton, Seller
This is the second time I’ve used Robinson Reade, and I’ve been hugely impressed by their professionalism and willingness to support me.
Mr Nicholas, Seller
A wonderful, professional service with a personal touch. Amazingly considerate staff. Cannot thank you all enough. You took the stress out of this experience for us.
Mrs Hoxey, Buyer & Seller
The market knowledge & professionalism of all Robinson Reade employees meant that I achieved the maximum market value of my property at the current climate.
Mr Swinbourne, Seller
We bought our house through you 9 years ago and were really pleased with the service then. Nothing has changed in your service still excellent service with both our sale and purchase. Thank you.
Mr & Mrs Faithful, Buyer & Seller
Donetta is very proactive and solution focussed. She acts primarily in the best interests of her client, vendor, as she ought to but she also manages to work very well with the buyer.
Louise Read, Buyer
A truly great team offering excellent services with a friendly and highly professional approach.
Mr & Mrs McCooke, Seller
Really helpful team and responded so well when the first buyer’s conditions changed.
Cheryl Day, Seller
As you can tell, we’ve been delighted with Robinson Reade. They’ve been very professional throughout the whole selling process.
Mr & Mrs Demuth, Seller
The team at Robinson Reade were always on hand to answer questions. Jane runs a fantastic team with Donetta, Emma and Megan being superstars.
Catherine Charman, Seller

Customer Satisfaction Survey

Our Buyers & Sellers are sent a satisfaction survey on exchange of contracts, all the originals are available in the office if you’d like to take a look.

Results data taken up to end of calendar year 2015.

Friendliness and approachability0%
Trustworthiness and honesty0%
Communication through sales process0%
Accuracy of printed sales details0%
Knowledge of sales process0%
Market Knowledge0%
Ease of getting in touch 0%
Timeliness of returning calls / emails0%
99.10%
Were you satisfied with our service?
98.21%
Would you recommend our services to others?
98.21%
Would you use our services again?
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